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HP Recommended
HP Envy 700 Desk top
Microsoft Windows 10 (64-bit)

I am trying to rescover my desk top to hopefully resolve it not booting up. It has been sitting at 45% for almoast an hour now with no hard drive light activity flashing.

 

I used the Just remove my files option recovery 1.PNG

 

What if any harm if I stop it at this poing and start over and do the clean to see if it will work?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

fwharris

 

Be patient. Sit tight just a little longer.

 

You could be between a rock and a hard place at this point but doing a hard shutdown could close the deal.

 

Pulling the power could result in having to rebuild the operating from scratch and losing data. 

 

Do a hard shutdown only if you have a good data backup and Windows 10 recovery media and you can boot to this media with confidence.

 

Get back to the forum if you abort the recovery with bad results and need a hand getting the system up and running.

 

Grzy

 

 

 

 

View solution in original post

7 REPLIES 7
HP Recommended

fwharris

 

Be patient. Sit tight just a little longer.

 

You could be between a rock and a hard place at this point but doing a hard shutdown could close the deal.

 

Pulling the power could result in having to rebuild the operating from scratch and losing data. 

 

Do a hard shutdown only if you have a good data backup and Windows 10 recovery media and you can boot to this media with confidence.

 

Get back to the forum if you abort the recovery with bad results and need a hand getting the system up and running.

 

Grzy

 

 

 

 

HP Recommended

Grzy,

 

Thanks for the reply on this. Since I did not get any  replies on this after a few hours and it was sitting at the same spot that long I powered off and tried again. It gave me the "recovery can not be completed" message back so I ordered the recovery discs from HP and they should be here on Wednesday.

 

Side note: I can bring up the C drive info through the command prompt process but unsure if that gets me any further/bettor off than waiting for the recovery material. It has been ages since doing command prompt input and do not think I want to rack my brain to re learn it. :indifferent:

 

Thanks again,

HP Recommended

fwharris

 

Did you start a recovery using HP's Recovery Manager or Settings in Windows 10?

 

Check out this Microsoft site for all methods available to recover Windows 10.

 

You can create Windows 10 installation media, boot to this media, then select Troubleshoot, Advanced Options.

 

Grzy

 

 

HP Recommended

I tried it both ways. This is not my main computer so not many lost files to worry about. I will wait and try the recovery discs when they get here. Thanks again for your input. I will update when they do.

HP Recommended

I got my recovery usb drive today and when trying to do the recovery I keep getting and unable to with error code: 0xe0ef003.

 

 

Doing a search on the error code in HP support showed no results but on the forum it had 3 search results with not much info other than maybe a HD problem. I am running the hardware diagnostics UEFI right now with about 3 hours left to run.

 

Any advice from the experts?

 

 

 

HP Recommended

Well it did not take the full 3 hours, It gave me a Long DST : Failed

 

So I guess it is off to see about a new hard drive.

 

HP Recommended

fwharris

 

Good detective work!

 

Grzy

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