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‎11-07-2018 08:53 AM

HP Recommended
Product: HP Omen 10
Operating System: Microsoft Windows 10 (64-bit)

I recently moved all my data from my SSD to my HDD to free up some space and when i have tried going onto the omen command centre it says- "No supported Omen host is associated with this account. Sign in to an omen host PC and then click refresh". This is really frustrating as this laptop is quite new and i cant even acces the command centre to change the colours of my keyboard. This issue really needs resolving ASAP.  I have tried updating the drivers and this hasn't worked and i have also looked all over google for other people having the same problem . I saw a few people were but nobody had yet resolved it.

9 REPLIES 9

‎11-07-2018 10:22 AM

HP Recommended

@Priesty

 

To better assist you, the members will need the exact model number or product number of your laptop/desktop???

 

HP Notebook PCs - How Do I Find My Model Number or Product Number?

 

https://support.hp.com/us-en/document/c00033108

 

REO

 

PLEASE DO NOT POST ANY SERIAL NUMBERS

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‎11-11-2018 11:12 AM

HP Recommended

My system model is- OMEN by HP Laptop 15-dc0xxx. 

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‎11-15-2018 04:39 AM

HP Recommended

Nobody is getting back to me and this is beginning to become a big issue??? I cannot use my laptop for its proper features??? I have explained my situation and nobody is getting back to me to help. This is such a minor issue and i feel like it could be fixed with ease? 

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‎11-15-2018 05:09 AM

HP Recommended

@Priesty

 

15-dc0xxx Need the numbers for the xxx 

 

That model number does not work.

 

CANyou.PNG

 

REO

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‎11-15-2018 08:50 AM

HP Recommended

OMEN by HP 15-dc0001na 

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‎11-19-2018 04:10 AM

HP Recommended

I'd really appriciate an answer to this problem??? as now my keyboard colours have gone random for some reason and i cant access the command centre to change them? Please help

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‎11-19-2018 07:31 AM

HP Recommended

@Priesty

 

So you have updated your BIOS to F.07:

 

And OCC to version 6.2  or above???

 

REO

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‎11-19-2018 02:11 PM

HP Recommended

I really have no idea how to do any of that??? This should be easy to fix? why should i have to update my bios? i dont know how to do any of this can someone help me that can ACTUALLY fix this issue as its really starting to get on my nerves

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‎11-19-2018 02:56 PM

HP Recommended

@Priesty

 

As long as Microsoft updates Windows 10 we will continue to have to do driver updates.

 

HP Firmware Pack (Intel Processors)

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-by-hp-15-dc0000-laptop-pc/20329817/m...

 

BIOSUPDATE.PNG

 

OMEN Command Center

 

https://www.microsoft.com/en-us/p/omen-command-center/9nqdw009t0t5?activetab=pivot:overviewtab

 

OMEN Command Center SDK Package

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-by-hp-15-dc0000-laptop-pc/20329817/m...

 

If you do not want to try to do the updates I suggest you:

 

Start a New Post here:

 

https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/bd-p/Recovery

 

Good luck,

 

REO

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