One month warranty instead of One Year Warranty

[jnp2012]

Purchased AIO CB1155M from Amazon on 2023/02/11, I have the sales receipt. When I checked the warranty status today, 2023/07/25, I see where I only had one month of coverage from Start date: May 29, 2022 through End date: June 22, 2023. Since I only purchase it in February, why am I only given 1 month of warranty instead of 12 months? Can you correct this please?

BTW your Board selection does not cover a warranty question. Why is that?

[Gaya1239]

Hi @jnp2012,

Welcome to the HP Support Community

I understand need help with your warranty getting updated on your HP Product sorry for the inconvenience. Not to worry I will help you to get a resolution to resolve the issue.

Please refer to this document: HP PCs, printers - Dispute a warranty status

I hope that answers your concern adequately. Let me know!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[jnp2012]

2nd Submittion, your solution was NOT a solution. All the "Dispute Warranty Status" menu did was to loop back and circle around but never let me file a dispute. So here we go again.

1st My problem is NOT listed in the Problem Description Selection.

I purchased my AIO on 2023/02/11 from Amazon. When I went to verify the warranty date coverage, it said:
Expired Factory warranty, Start date: May 29, 2022, End date:June 22, 2023
Please correct this to reflect my purchase date of February 11, 2023.

[Gaya1239]

@jnp2012,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[jnp2012]

repost of 08-03-2023

AFTER the Product Number entry, there was no "Still need help". But I managed to get to the HP Contacts, then selected "Out of Warranty Support". But it sent me to a Tech Support phone number. Look, it's real simple. I have the Invoice. The purchase date for February 11, 2023. All I'm asking is that the one year warranty be honored and that my warranty termination date will be February 11, 2024. Would you like a copy of the sales invoice? I'm getting ready to purchase another computer. Your customer service response and action may be a determining factor.

your website is running me in circles. I can NOT find the complaint web page.

Send me the web address for the complaint page please.