• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-24-2021 12:52 PM

HP Recommended
Product: Example: POfficeJetavilion 6530
Operating System: Microsoft Windows 10 (64-bit)

This is not a question, it's an answer. 

After installing my new printer, I started having problems with both Outlook and Zoom not remembering passwords. Every time I rebooted and started Outlook or Zoom, they would require me to enter my password again, despite my checking the box for them to save my password.

Very frustrating, and I couldn't easily find any solution using google, but finally today I found the solution. It turns out that a scheduled task from HP was causing the problem. In my case, it was called  "HPCustParticipation HP OfficeJet Pro 9010 series." All I had to do was go to task scheduler, find that task, and disable it. Your task may be called something different. To find out, go to the link below, which includes the powershell command that will tell you any tasks you may have that need to be disabled.

https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/systemwide-password-amnesia... 

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.