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HP Recommended
Microsoft Windows 11

Brand new HP won’t let me use keyboard to type in password. The only option is to  change password and it just throws me in a loop. Now I’m locked out of a brand new laptop.

1 REPLY 1
HP Recommended

You could try using an external keyboard -- but even if that works, that is only a temporary measure.

 

Since we are not allowed to assist with password issues, and this is a new computer, your best bet is to contact HP Customer Service to see what they will do for you:


https://www.hp.com/us-en/shop/cv/customerservice



I am a volunteer and I do not work for, nor represent, HP
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