cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
JamesTheScot
New member
1 0 0 0
Message 1 of 2
126
Flag Post

Pavilion desktop frozen at 47% during reset.

HP Recommended
Microsoft Windows 10 (32-bit)

New HP Pavilion with bad fan motor being returned to store for refund/exchange. Chose factory reset and now it’s trying to do the initial auto reboot.  But it has been stopped at 47% for about 30 minutes. The loading icon is still spinning but no progress.

 

This thing was only used about a week with very little account activity, customization or program/app loading. How long should it be taking? Is it time to cut the power and try again? Could doing so prevent the reset from erasing the personal info that was entered before the reset?

1 REPLY 1
Grzwacz
Level 12
Level 12
7,153 5,668 679 1,459
Message 2 of 2
Flag Post
HP Recommended

Hi,

 

Not being able to do a factory reset suggests you may have a storage device problem in addition to a fan problem.

 

Try a reset again. Or you can wipe the drive.

 

Search the net for free disk wiping software.

 

Regards

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation