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TDD16
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Pavillion laptop will not wake from sleep if allowed to sleep with screen open

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Pavillion model 15-cc1xx
Microsoft Windows 10 (32-bit)

If I allow the laptop to sleep with screen open it will not wake up with any button or mouse input. I have to restart it with the power button. 

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The_Fossette
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@TDD16,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the computer is not waking up correctly from the sleep mode.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

Press ‘Win + I’ shortcut keys to open Windows Settings app.

Click on ‘Update & Security’, then go to the ‘Troubleshoot’ section from the left-side menu.

Scroll downwards a bit and click on the ‘Power’ option.

Click on ‘Run the Troubleshooter’. It will start detecting the problems and if it founds, go ahead fixing it.

 

If you continue facing the issue, then follow the below steps.

 

On your keyboard, press ‘Windows key + R’ and type ‘Powercfg.cpl’ in it.

Hit the ‘Enter’ key to open power options in the control panel.

From the left-hand side, click on ‘Choose what the power buttons do’.

Then, click on the link ‘Change settings that are currently unavailable’.

From the bottom given power button options, uncheck the ‘Turn on fast startup’ option.

Click on ‘Save changes’ button.

 

If the issue persists, follow the below steps.

 

Go to the ‘Start’ menu and type ‘Control panel’ then hit the ‘Enter’ key.

From the top-right filter, choose ‘Large icons’ and navigate to the ‘Power Options’,

Click and open the ‘Power options’.

Select the power plan according to your requirement and click on ‘Change plan settings’.

Click on ‘Change advanced power settings’.

In the power options windows, click on the button ‘Restore plan defaults’.

Click on ‘Apply’ and then ‘OK’ button.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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TDD16
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Hi, 

Thanks for the reply, unfortunately none of the suggestions remedied the problem.  The laptop still will not wake if allowed to go to sleep with the screen open. The only way to get the laptop to respond is to shut it down with the power button and then restart it with the power button.  Please note the laptop has had this problem since the day I bought it new.  Thank you.

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The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,953 2,593
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@TDD16,

 

I recommend you perform a reset on the computer following the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c04742289

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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