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Please Explain This Failure ID

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HP ENVY Phoenix 810-150se
Microsoft Windows 10 (64-bit)

I was using my computer, flipping through some files while listening to music, etc. Screens both went blank, said there was no signal but the computer continued to run. I held down the power button until it shut down. On reboot, it did not give any error messages. To be safe, I ran the HP PC Hardware Diagnostics Windows program. 

 

The Long Drive Self-Test failed. The Failure ID is: 0G8A2K-00091N-QFFWXA-618K03

 

The Video Extended Memory Check stopped responding, so that is inconclusive.

 

The other tests (IRQ, ROM, and CPU Stress) all passed. 

 

Anyone out there who can help me out here? I'm thinking I need a new harddrive, and a way to cool the PC effectively, at the very least. 


Thanks!

 

 
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Also, everything passed the fast/short tests. The offcial fail log for the long drive self-test says: 

 

LongDST failed for ST2000DM001-1CH164, Z1E60RP4
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Everything passed the fast/short tests. The log-file for the long Drive Self Test says: 

Long DST failed for ST2000DM001-1CH164, Z1E60RP4

 In this context, "long" is many minutes, doing many tests.

 

The 'ST' prefix means that your disk-drive was manufactured by SEAGATE.

The '2000' means that the disk-drive is 2TB (2000 GB).

 

The disk-drive is in "imminent failure" status.

 

The quickest method to remediate:

 

  1. Purchase a new disk-drive, and connect it to your computer, as a "secondary" disk-drive.
  2. Download and install the free 'SEATOOLS' disk-cloning software from www.seagate.com
  3. Run the disk-cloning software, to copy, block-by-block, from the SEAGATE to the new disk-drive.
  4. Shutdown and disconnect the old disk-drive.
  5. Boot from the new disk-drive.
  6. Done.

If a few blocks cannot be copied, then over 99.999 percent of the blocks have been copied.

Hopefully, the "non-copied" blocks do not contain "critical" Windows system-files.

 

All your programs and personal files will have been copied.

 

If the computer, and/or the disk-drive, is still covered by the original HP warranty, you might wish to contact HP.


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