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Meeky1972
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Preparing automatic repair is on the screen and then a black.screen with an arrow stays on the scree

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Microsoft Windows 10 (32-bit)

When I turn the computer on preparing automatic repair pops up on the screen and then the screen turns black with a white arrow and it doesn't go any further 

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WAWood
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Message 2 of 2
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@Meeky1972 

This issue is almost always due to a failing drive.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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