Purchased warranty but cancelled anyway

[Evo_Wes]

I was notified by my computer that the HP warranty was to expire.  I followed the links and purchased the extended warranty.  I was just notified today that my warranty expired yesterday.  I have all of the email receipts or confirmations showing that I purchased the warranty.  Is HP not going to honor the purchase?  They took my money but the highly trained experts failed to extend my warranty.  Do I get my money back? or do I have to go to the social media on the internet to express my utter disappointment with HP?

[Dragon-Fur]

@Evo_Wes 

You should have been able to Register your Care Pack after purchase.

Have a Care Pack Warranty that needs to be Registered?

         HP Care Pack Registration Page

At this writing, there is a contact phone number to get help with the registration process.

See Question #3 on on the right side of the registration form page.

Care Pack - Optional Coverage Plans

Select Region (scroll down > Click Flag)

Enter your product number in the form to view available Warranty plans for your device

•  HP Care Pack - Extended Protection - Find my Care Pack 
• Care Pack Plans
•  Care Pack Services Definitions

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[KrazyToad]

@Evo_Wes

Welcome to HP Support Community

I understand your concerns and frustrations

I will escalate your case to HP's regional escalation team and a case manager will get back to you

Please check your Inbox

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[Evo_Wes]

The purchase process and registration is the most lame thing I have ever seen.  Whenever I purchased the extended package there was absolutely no notification that the package needs to be registered.  Absolutely none.  I have searched all of the email confirmations and receipts.  Absolutely no mention of the need for registration.  This is totally amateurish.

And now after attempting to register my purchase, I find that it will be a 3 or 4 weeks time span before it is activated.  This is totally unacceptable.  I am totally disgusted with HP.  What a bunch of amateurs.

[Dragon-Fur]

@Evo_Wes 

You are welcome.

Do you need help submitting a Case to HP Support now?

That is, do you have a problem for which you need warranty repair?

If yes, ask and we can direct a request for review so you can submit the case to HP Support.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[KrazyToad]

@Evo_Wes

I could get your case escalated to HP's Regional Escalation Team

Please reply back to my private message with the requested information

Thank you