ROP T&A_CA and US

[jrgo1]

HP CASE ID [Personal Information Removed]:  Because of a severe electrical storm, my Z2 G5 workstation no longer powers on,  I called HP about this issue and told me to go though ROP for repair.  They sent me a form to fill out with my credit card information and paid for priority service; that was on  09/08/2023.  The repair was to be in 2 business days.  It's now 09/14/2023 and I have heard nothing from them.  Upon calling them which is extremely difficult to get though, I was told they would only accept a purchase order for the repair.  I am an individual and have not need for a purchase order number.  Sorry, we accept purchase order even though I sent you my credit card information on a form which specifically asks for CC information.  I got no where talking to  Maria Paula Murillo at ROP.  No offence but your accent is so heavy, you are very hard to understand.  So my workstation sits here like a boat anchor with no way to fix it.  No service center, no on-site repair without a PO.  So I am stuck.  This is wrong and abusive to the customer.  Additionally,  HP ROP needs to be done away it and replaced to a service that will meet the needs of all end users