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bacher123
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Ran the latest bios update SP73867 and computer will not boot. Black screen, fans running.

HP Recommended
HP ENVY 27-b200 All-in-One Desktop PC
Microsoft Windows 10 (64-bit)

Hello there.  I ran the SP73867 Bios update in windows.  After install it told me to reboot.  Which I did.  Now it just boots to a black screen with fans running full speed. 

 

I tried installed the bios onto a usb drive after running GUI_A007.exe from SP738676 install file on a different machine.  Created a bootable usb drive with BIOS on it.  Installed drive onto HP All in one and powered on.  Did this but still no display or boot.  Black screen still and fans running.  Any ideas on how to get this to read USB drive and FLASH correctly?

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Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @bacher123

 

Welcome to the HP Support Community. I'd be happy to assist you.

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

If you have already performed the steps from the document HP Desktop PCs - Recovering the BIOS (Basic Input Output System)k and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your computer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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