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Random Shut Down Brand New

HP Recommended
Spectre 360 2in1
Microsoft Windows 10 (64-bit)

So, basically I just bought my laptop a day ago brand new from BestBuy and here's the link to it in case I put the wrong info and while I'm working on it out of nowhere is just turns off black screen no warning or anything and when I turn it back on it instantly turns on like nothing happened I really like it otherwise so I don't want to return it and deal with the hassle of finding another one is this a quick fix and if so please help

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Message 2 of 2
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HP Recommended


Welcome to the forum.

I am not a HP employee.


Random shutdowns are generally not good. Did it do this before you installed any software?


It the PC shutting down or going to sleep?


Since the PC is brand new I think you may have a hardware problem if it is shutting down.


Your call, but I would return to BestBuy.



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