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Re: Spectre X360 Extremely hot
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Moderator
Posts: 6,046
Member Since: ‎07-16-2015
Message 11 of 21 (2,762 Views)

Re: All 4 Spectres so far X360 Extremely hot

@Liz29H

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
Regents Professor
Posts: 5,143
Member Since: ‎12-04-2012
Message 12 of 21 (2,758 Views)

Re: Spectre X360 Extremely hot

> I recommend returning the Notebook back to original OS.

> Updating your Windows. Then try Windows 10 again.

 

Where is the "Thumbs Down" button for the above suggestion ???

 

 

That's a lot of work:

 

* download 3 Gbytes of the Windows 10 installation media;

 

* find all the product-keys for licensed software, and their installation files/media;

 

* external backup of all files/pictures/music/E-mail/bookmarks;

 

* find the original Windows 25-character license-key;

 

* either find the original Windows media, or verify that the "system recovery" partition was not destroyed when Windows 10 was installed;

 

* reinstall Windows;

 

* update it with Internet Explorer 11, update with one "special" fix, and then download/isntall the latest "Windows 7 Roll-up" (containing all fixes since Service Pack 1);

 

* install the game software, to see if the overheating still occurs -- I THINK THAT IT WILL !!!

 

* upgrade to Windows 10;

 

* run Windows Update;

 

* install the game software, to see if the overheating still occurs -- I THINK THAT IT WILL !!!

 

* install all the other licensed (and free) software;

 

* Restore from external backup;

 

After all the above, I THINK THAT THE PROBLEM STILL WILL EXIST.

 

Hint: purchase another disk-drive, and "clone" all partitions from the current disk-drive onto the new disk-drive,

using the disk-cloning software provided with the new disk-drive.

Remove the old disk-drive, and set it aside.

Connect the new disk-drive.

Do this "system recovery experiment" on the new disk-drive,

i.e., restore original OS, install just the one gaming app, and test it.

When this "experiment" is done, remove the new disk-drive, and connect the old disk-drive.

This is much better than a wholesale modification of your current disk-drive,

in what I think is a NON-FRUITFUL experiment.

 

_____________________________________________________________________________

 

My alternative suggestion: buy one of those "cooling base" units.

Picture at: http://www.zdnet.com/i/story/61/18/002000/microsoft_laptopcoolingbase_2.jpg

and place the laptop atop it.

 

Some models run on USB power, and it will have one (or more) fans to force cool air into the laptop,

to force the hot air out of the laptop.

 

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Honor Student
Posts: 2
Member Since: ‎04-16-2015
Message 13 of 21 (1,350 Views)

Re: Spectre X360 Extremely hot

Because I'm out of warranty, I decided to open up the computer to see the problem. When I lifted up the heat sync, I found an overuse of thermal compound. This could reduce airflow and performance. Also, since the intake grill has no filter, grime becomes stuck in the heat pipe and it's impossible to get out
Student
Posts: 1
Member Since: ‎04-23-2017
Message 14 of 21 (1,307 Views)

Re: All 4 Spectres so far X360 Extremely hot

Uninstall HP support assistant. Open task manager and you'll see that HP support assistant is using more than 50% CPU at any given time. Hence overheating. Please uninstall it and see instant relief in heating. This is working for me at the moment, I'll update if I face the problem again.

Honor Student
Posts: 2
Member Since: ‎06-29-2017
Message 15 of 21 (849 Views)

Re: Spectre X360 Extremely hot

I've had this problem.. open task manager (Ctrl/alt/delete) and see what is using the most CPU percentage. The problem with my spectre was that 'hp support assistant' and 'hp solutions framework' were using 60% of CPU power all the time to do basically nothing. I stopped this process in task manager and my laptop cooled down very quickly.. so I then uninstalled both these programs. Now my fan is barely ever on... it would be on full power and laptop hot to touch very quickly with any video playing, or even just using my browser. I've just watched a full hour on Netflix with no overheat whatsoever. Hope this helps. Very dissapointed that I pay £600 for a laptop that has been basically on fire for the first month.. hope it hasn't caused internal damage
Honor Student
Posts: 2
Member Since: ‎08-08-2017
Message 16 of 21 (426 Views)

Re: Spectre X360 Extremely hot

I just bought a brand new one 2017 4k UHD and It is so hot I'm seriously afraid it's going to catch on fire.  This clearly is an issue with HPs design.  Very worried. Nothing is loaded yet so its not that.  Everything was updated include the Bios when i got it 4 days ago.  This is the computer NOT the software.   There is going to be a fire, no doubt.  this is NOT  alittle heat. It is burning me.

Top Student
Posts: 5
Member Since: ‎08-08-2017
Message 17 of 21 (413 Views)

Re: Spectre X360 Extremely hot

i in extremely disstaisfied with this problem and I will never recommend this product to any one. I spend almost $950 on this laplop, as it continued to overheat although it was new , its motherboard got burned and I got it repaired since it was under warranty, but it didnt help and the overheating problem is still existing.  Never ever buy this product .

Regents Professor
Posts: 5,143
Member Since: ‎12-04-2012
Message 18 of 21 (402 Views)

Re: Spectre X360 Extremely hot

>  but it didnt help and the overheating problem is still existing.  

 

I recommend that you protect your $950 investment, by buying "insurance", namely an "extended warranty", so that it can be fixed by HP, at no further cost to you, for a few more years.

 

Student
Posts: 1
Member Since: ‎08-17-2017
Message 19 of 21 (305 Views)

Re: Spectre X360 Extremely hot

I just bought mine and turned it on today and began installing software. This device is ridiculously hot. I am not even running anything yet. Just trying to copy files and after reading other posts I am afraid to continue. I purchased this based on reviews of the product. How did they miss this? Someone at HP tell me I am not going to get "burned" by this purchase and that they will make this right. It is ridiculous to expect someone that purchased a brand new computer to spend hours trying to fix it. It is like asking someone who just bought a new car to replace their engine or send it in while the company figures out what went wrong with their design. 

Honor Student
Posts: 2
Member Since: ‎08-08-2017
Message 20 of 21 (296 Views)

Re: Spectre X360 Extremely hot

I did this and YES it does "help".   But seriously a 1400$ computer hot enough to start on fire and right out of the box and HP does not give ANY response whatsoever.  So what is going to happen here is a fire will start and someone will get seriously hurt, and THEN they will do something.   I promise if that happens like when the battery cord on the last one I had set on fire, I will NOT be quite then.  If they don't have the decency of responding knowing this is a serious issue then I will NOT hesitate to respond.  They clearly could care less what the issue is or what will happen. 

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