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Re: my computer will not get past the start up blue screen

HP Recommended

Product name: HP windows 10

Product Number: LV419PA#AB2

Error message: Spotcode: Video TDR Failure

Software installation:  Was downloading Google chrome and was asked for my gmail account, i was trying to do that before it developed the blue screen issues. 

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Hi Lawrencedivine,


Sounds like the graphics driver had some issues and timed out during the install. See this Microsoft Forums post about it:


I hope this helps. HP employee just trying to help where I can, but not speaking on behalf of HP.
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