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Lawrencedivine
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Re: my computer will not get past the start up blue screen

Product name: HP windows 10

Product Number: LV419PA#AB2

Error message: Spotcode: Video TDR Failure

Software installation:  Was downloading Google chrome and was asked for my gmail account, i was trying to do that before it developed the blue screen issues. 

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Re: my computer will not get past the start up blue screen

Hi Lawrencedivine,

 

Sounds like the graphics driver had some issues and timed out during the install. See this Microsoft Forums post about it:

https://answers.microsoft.com/en-us/windows/forum/windows_8-hardware/i-get-an-error-video-tdr-failur...

 

I hope this helps.

...an HP employee just trying to help where I can, but not speaking on behalf of HP.
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