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‎12-01-2019 09:57 AM - last edited on ‎12-16-2019 06:14 PM by Retired

HP Recommended

I have the same problem with win 7 64 bit, usb 3.0 ports not working (usb 2 ports are fine) I went to the Intel site but could not find my chipset Intel 7 Series C216. The computer is a HP Pavilion HPE h9-1215t Phoenix CTO Desktop PC. Sorry to be a pest, 

I'm 73 yrs old and my brain has not worked 100% since losing my wonderful wife to cancer a few months back. Help please. I await your reply...

Jim

[Personal Information Removed]

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-01-2019 11:53 AM

HP Recommended

Hi:

 

You need this USB 3 driver from your PC's support page...

 

This package provides the driver update for the Intel USB 3.0 eXtensible Host Controller solutions in supported models that are running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp70501-71000/sp70847.exe

 

 

View solution in original post

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3 REPLIES 3

‎12-01-2019 11:53 AM

HP Recommended

Hi:

 

You need this USB 3 driver from your PC's support page...

 

This package provides the driver update for the Intel USB 3.0 eXtensible Host Controller solutions in supported models that are running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp70501-71000/sp70847.exe

 

 

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‎12-01-2019 12:58 PM

HP Recommended

That worked just fine. Easy to see why you are an Expert 20. Thank you so much.

Jim

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‎12-01-2019 01:45 PM

HP Recommended

You're very welcome, Jim.

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