Recently I tried to burn a DVD and the drive failed to recognise the DVD.

[Aherlow]

I purchased to PC about 15 months ago, with MS Windows 10 preinstalled.  For the first time I recently attempted to burn a DVD to send data to an Australian contact.  The DVD  drive failed to recognise the DVD.  I conducted tests and found the Drive to be defective.  I the purchased an external drive but it also failed to work.  I have followed your chat instructions and could not find the Drive listed in the Boot source.  I have also went to Device Manager and found both the installed DVD and External DVD drive listed.  I uninstalled and reinstalled but nothing changed.  I noted that there is a yellow triangle with an exclamation (!) mark on the drives.  I also have your Diagnostics  system installed and it finds nothing to report.  

I am reluctant to alter the Registry as I am not sufficiently experienced to risk it.

Please help.

Aherlow

[wb2001]

@Aherlow,

Simply answered, you need software to burn any CD/DVD media. WIN 10 does not furnish it.

Playback      Free Burning software   (1) CDBurnerXP     (2) FreeISOburner    (3)  Express Burn

[Aherlow]

I regret that I did not make my request clear.

1 I use Roxio burner.  It functions on my old PC.  My old PC gave a lot of trouble so I purchased a new HP last year

2 I checked the Boot directory  and the DVD Drive was Not Listed.

3 I checked Device Manager and found both internal DVD and external DVD drives listed but has a warning symbol on them.  See jpeg attached.

4 Again, I state,  I am uncomfortable modifying the Registry files.

5 I installed and ran your Diagnostics  system but it gave No indication of any issue.

6 When I stated that I ran checks on both DVD Drives I did so by inserting CD and DVD disks but both Drives did Not open them and neither of drives appeared on File Explorer.

Can you help?

Aherlow.