Recover DVD HP Elitebook 8440

[Sommar]

Dear all,

Tried to download a recover dvd from microsoft and typed in the serial nr and the responce was:

The product key you specified appears to apply to software pre-installed by the manufacturer. Contact the device manufacturer and ask for recovery options for the software.

Can I download it from HPs webpage?

Thank you in advance.

Sincerely,

Jonas

[mdklassen]

> May I download from HP ?

I looked at: https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-8440p-notebook-pc/4095872

for the available downloads for your HP computer, and did not find any applicable download, nor any information about how to purchase a "System Recovery Set" from HP.

However, if you have access to a "retail" copy of Windows 7 (Home? Professional?) and the 25-character product-key on the label on the outside of your computer, and the other downloads from the above web-page, you can install Windows, using your product-key, and then install all the HP-specific device-drivers.

[TheOldMan]

There is a Recovery kit available from Computer Surgeons.  They list two different kits.  This one http://www.computersurgeons.com/p-18060-recovery-kit-vl969av-for-hp-elite-book-model-number-8440w-mo...

and this one

http://www.computersurgeons.com/p-18361-recovery-kit-vl970av-for-hp-elite-book-model-number-8440p-no...

One is Win 7 Pro 32bit and the other is Win 7 Pro 64bit.  Since you actually listed 32bit, I assume that is what you will pick but check the model number that is the difference between them.  One model number ends in a "w" and the other a "p"

[mdklassen]

> One is Win 7 Pro 32bit and the other is Win 7 Pro 64bit. 

> Since you actually listed 32bit, I assume that is what you will pick.

If your computer still has the original 2 GB of RAM, or if you have upgraded to 3 GB or 4 GB of RAM, then you should pick the 32-bit version.

If your computer has been upgraded to its maximum of 8 GB of RAM, or even to 5 GB or 6 GB of RAM, you need to pick the 64-bit version.

[Sommar]

8440 p core i7 4gb RAM 256 GB ssd win7 professional 32bit. 

If I have a nother win 7 dvd I still can't recover an HP laptop? 

Is it just a HP recover kit i need?

I can be hardware related problem but most likely sofware issue.

Blue screen on start up.

BR,

Jonas

[mdklassen]

> It can be hardware related problem but most likely sofware issue. Blue screen on start up.

FIRST, boot from that "other" Windows DVD, and choose "Repair my computer", to see if its automated trouble-shooting will resolve your problem.

> If I have another Windows 7 DVD,  can I recover an HP laptop? 

Yes, if you have the 25-character Windows 7 "product-key" printed on the Microsoft decal on the bottom of your laptop.

SECOND, I would be tempted to buy a new disk-drive, remove the current disk-drive (containing your Personal Files), and connect the new disk-drive.  That way, if anything goes "wrong", you still have your current disk-drive.

Plus, the warranty on your current disk-drive probably expired, a few years ago.

Compare to proactively swapping-out a bald automobile tire, before it "blows" (and "blows-away" all your Personal Files).

After installing Windows onto the new disk-drive, access the Windows "Device Manager", to see which device-drivers are missing.

On another computer, you'll need to go to the HP Support web-site for your model, and download for those "missing" device-drivers, probably:

* networking-adapter

* video-adapter

* HP Support Assistant

copy the downloads to a USB memory-stick, and move the stick to your HP computer, and install them.

Now that you have Internet access, run the HP Support Assistant.  It will download other device-drivers for your hardware.

Also, run Windows Update, several times.

> Is it just a HP recover kit i need?

It certainly is easier to use the HP kit, but is not "required".

[Sommar]

FIRST, boot from that "other" Windows DVD, and choose "Repair my computer", to see if its automated trouble-shooting will resolve your problem.

Tried but the guid complained about this windows issue does not match your system.. 

So I need a HP windows 7 recover dvd?

[mdklassen]

> complained about this windows issue does not match your system.

If you are trying to "repair" a 32-bit Windows 7 system, you need the 32-bit Windows 7 DVD, not the 64-bit Windows 7 DVD.

[Sommar]

Yes, and it was a 32 bit.