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01-29-2023 05:06 AM
For the second time in as many months, Windows prompted me to run an update, which led to some automated activity involving BIOS (whatever the heck that is). And for the second time, said update crashed the hard drive. After incident #1 and hours-worth of troubleshooting/disassembling, I took the machine to a guy who managed to somehow reload/fix it or some combination of the two. Then last week, we had incident #2, so I bring the machine back over to my guy and he's at a loss for solutions, recommending I contact either Geek Squad (appointment tomorrow), HP, or Microsoft to see what kinds of answers I get. My question is:
Warranty or not, whomever is responsible for prompting the cpu owner to run updates as a matter of course, which then crash the machine multiple times - at cost to me for repair - what solutions are available on HP's end either to service the machine or replace it free of charge? I'm told by people who have experience with this precise issue, that no compensation or assistance is available for free, which I find puzzling as it is a program from either Windows or the hardware from HP that causes the issue. It's the equivalent of Bill Gates walking into my house and setting my computer on fire, then nonchalantly telling me "no warranty, no replacement." You understand the absurdity of this situation? I always expected that some hacker out in International waters might infiltrate with some cheap virus, but not the manufacturer - nor the security companies (McAfee or whomever) that I'm told routinely interfere with update installation and short-circuit the whole operation. So...what to do. Assistance will be appreciated.
01-30-2023 07:32 AM
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