Reset hp envyx360

[LY_2020]

Hello,  I have hp envy x360 model 15m-dr0012dx. my husband forgot his password. I tried the shift restart for factory reset but it doesn’t work. Please help. Thank you so much!

[WAWood]

@LY_2020 

Reset requires you to enter the password -- so that is wasting your time -- and generally a BAD thing to do, anyway, as it risks trashing the PC.

If your PC reset your password on you, we can not help in that because we have no access to either the original or the new password.

We are not permitted to assist in resetting passwords because HP considers that a violation of customer privacy. HP can assist in resetting passwords but if your original warranty has expired, they will charge you for the assistance.
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For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true
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For BIOS or power-on password resets, because the password is encoded onto a chip on the motherboard, replacement of that motherboard is required. For more information, read this HP thread: https://support.hp.com/us-en/document/c06368824.

If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do it for you -- we can not assist in that in any way.