• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-21-2020 07:51 AM

HP Recommended
Product: HP Elite Book 480 G5
Operating System: Other

Ho provato a ripristinare completamente il computer con le impostazioni della fabbrica come quando è nuovo. Io non l'ho mai toccato ho lasciato fare ma dopo il riavvio automatico stava caricando e arrivato al 65% appare 😞 con la schermata blu e questo codice: BrHostDrv.sys

Non ho la possibilità di cliccare nulla il cursore non è presente quindi rimane fissa cosi, ho provato a spegnere e riaccendere ma poi si riavvia moltissime volte per poi bloccarsi sulla stessa schermata. Cosa devo fare?

1 REPLY 1

‎10-21-2020 09:25 AM

HP Recommended

Hey @VictorElite480  !

Hope your doing fine! 

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English.





Thank you for your understanding.

Regards.

I work on behalf of HP.
HP Support Community Moderator
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.