Create an account on the HP Community to personalize your profile and ask a question
02-27-2020 08:04 AM
Following last weeks W10 update the screen saver has stopped working, so I am having to turn the machine off during the day, otherwise it would stay with a full screen display on all day.
I have followed all the Screen Time settings advice and nothing different happens.
What can i do?
02-29-2020 11:23 AM
Welcome to HP Community
I have gone through your Post and would like to help
- Go to Search, type cmd, and open Command Prompt (Admin)
- Enter the following line: sfc/scannow
- Wait for the process to finish
- Restart your computer
If running the SFC scan didn’t resolve the issue, Try DISM. Here’s how to run this tool:
- Go to Search, type cmd, and open Command Prompt(Admin)
- Type the following commands, and then press Enter after each command:
Keep me posted how it goes
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee
03-01-2020 03:12 AM
I have run the 'scannow' and it found nothing "windows resource protection did not find any integrity violations".
I would like to explain the condition more fully.
The screen saver is staying on all the time, this only occurs when the laptop is connected to the mains supply, so if working on the battery after the set time the laptop turns off.
So what I am now doing is after using the machine I unplug the USB Mouse, then after the set time the screen saver works.
If this is the only solution then I will continue to work like that.
03-01-2020 03:43 AM
Further I have now tried to key in the Dism commands, but all I seemm to be getting is "Error87" saying these Cleanup functions are unknown.
Will just continue to just unplug the USB Mouse, at least that allows the screen saver to function.