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Blucero
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Message 1 of 2
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Screen turns black

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my HP Pavilion (desktop) the screen keeps turn off when im using it. the screen just turns black. it's still on because the power button light is still on. how do I fix this???

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Blucero

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please run an Extensive System Test to confirm the hardware functionality and let me know if the computer shuts down during the Test

 

- Shut down the Computer completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.
 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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