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NicoHuberty
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Screenshots blue, green, red, white.

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Desktop HP Omni 120-1005la
Microsoft Windows 10 (32-bit)

Hello, I have an all in one Omni 120-1005la to which I installed the Windows 10 operating system. It worked well until it suddenly turned off and then when I turned it on again it only gives screenshots of red, blue, green and white colors , which does not allow me to perform any type of function on the computer. I cannot enter the BIOS, and obviously neither to windows. I have read that apparently this all in one is not compatible with windows 10, which should go back to W7, but since only colored screenshots appear I have no way to format. I wanted to know if there is any way to solve it, since I have not found it yet. Thank you.

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KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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@NicoHuberty

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Since you are unable to get to the BIOS as well, this is likely to be a Hardware issue and not related to the Windows because the problem exist without Windows booting up

 

I suggest you contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

 

KrazyToad
I Am An HP Employee

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