07-10-2016 06:49 AM
Windows fails to boot so did a restore which ended at at black screen saying "Preparing". Ran system test through F2 and got failure of Short DST Check with Failure ID: U084RA-000860-9XMNXF-60QB03. On Hard Drive 1.
Where can I go from here? I have a back of my data on an external Seagate USB drive.
07-10-2016 07:29 AM - edited 07-10-2016 07:30 AM
It seems that the hard drive of the computer is faulty and need to be replaced, please contact HP tech support to get the hard drive replaced ( if under warranty ) or contact HP sales on 800 227 8164 to purchase one.
Click " Thumb's up " if the question is answered.