Slow computer and internet connection problems.

[richarda1]

Computer worked fine until a day ago. Now it's slow, will not operate Outlook, does not connect to most websites. What happened? I've restored it, also reset it. Nothing helps so far. Thanks.

[LilyaDyari]

Hi,

Thanks for reaching out.

To troubleshoot this issue, kindly try the steps below:

1-Perform a clean boot and disable non-Microsoft services:
https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-...
After that check to see if the issue still persists or not. If the issue is fixed, do the same procedure and re-enable the services one by one until you find the service that causes the issue.

2-Press CTRL + SHIFT + ESC to open Task Manager > Process tab > Search for Windows Explorer and Restart it.

3-Start your computer in Safe mode and check to see if the issue still persists or not:
https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-10-92c27cff-db89-8...

4-Use System File Checker:

https://support.microsoft.com/en-us/windows/using-system-file-checker-in-windows-365e0031-36b1-6031-...

5-If the issue still persists, perform an in-place upgrade:

Repair Install Windows 11 with an In-place Upgrade Tutorial | Windows 11 Forum (elevenforum.com)

Feel free to ask if you need further assistance.

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[richarda1]

Thanks. I was on vacation. I'll report back soon.