• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-05-2020 09:19 AM

HP Recommended
Operating System: Microsoft Windows 7 (64-bit)

I am trying to download the Cloud Software-Restore CD Version: 2.4.7.1 Rev.a for my HP Z840.

On the description I could see Windows 7 64bit, however while creating the bootable usb the only option available is Windows 10 64bit! Is there any way I could get the W7-64 version? I have downloaded the W10-64  & for some reasons I am getting strange errors (freezing) with my softwares which I have never experienced when using W7.

 

 

1 person had the same question
3 REPLIES 3

‎07-06-2020 11:50 AM

HP Recommended

Sure, go Here and click "Try manually selecting your operating system"

 

Then select Windows in first drop-down menu and 7 64bit in the second drop-down menu and click the Update button.

 

Then select sofware-restore cd and you will find the download.

*Just a community member, not an HP employee.
Was this reply helpful? Yes No

‎07-06-2020 10:36 PM

HP Recommended

Did the same before! while creating the bootable usb.. you only get windows 10!

Was this reply helpful? Yes No

‎07-07-2020 03:18 PM

HP Recommended

I did it just now and got Windows 7 64bit.

 

That little window that shows you Windows 10 you can scroll down i side it to get to Windows 7.

 

At least I could, you may want to delete the cookies from your browser and refresh the page.

*Just a community member, not an HP employee.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.