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‎10-24-2024 09:09 AM

HP Recommended

After I installed instant ink I am getting this popup message X-request-id db231af0-8309-11ef-a5ea-b1e958b599f4.f4ed8570-8984-11ef-a5ea-b1e958b599f4

 

Category:
1 REPLY 1

‎10-27-2024 07:40 AM

HP Recommended

 

Hi @RB184 

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

It looks like you're encountering an error message related to HP's Instant Ink service. The "X-request-id" is usually a unique identifier for a request made to a server, which can help in troubleshooting.

Here are a few steps you can try to resolve the issue:

Restart Your Printer: Sometimes a simple restart can clear up temporary glitches.

Check Internet Connection: Ensure that your printer is connected to the internet. A stable connection is necessary for Instant Ink to function correctly.

Update Printer Firmware: Make sure your printer's firmware is up to date. You can check this through the printer's settings menu or HP's website.

Reinstall Instant Ink: If the issue persists, consider uninstalling and then reinstalling the Instant Ink application on your device.

 

Please enable web services: https://support.hp.com/us-en/document/ish_9233907-9233957-16

 

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
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