11-15-2019 02:10 AM
Hi so here is my problem, Every time i start my HP omen i got stuck on the logo... I already run it the hp pc hardware diagnostics- system tests and everything passed :
I already tried bios setup advice u guys gave here somewhere... And worst of that its when i try to do a system recovery it got stuck like this:
1st image its the recovery starting:
But then it got stuck like that:
If i move the mouse the cursor shows up but doesnt show any options to recover as it should appears... I really need ur help...
(Btw sry about my English but its not my main language so if u dont understand something say so)
11-15-2019 07:37 AM
Your PC may be supported by the HP cloud recovery client utility.
If it is, you can make a bootable USB recovery drive to reinstall W10 and the drivers and software that came with your PC.
Here is a link for how to use that utility. You will need to have access to another working Windows PC to create the recovery drive.
If for some reason your PC is not supported by this software, or it doesn't work, you can always clean install W10 by making a bootable USB installation flash drive using the Media creation tool at the link below.
After W10 has completed installing, you can install the drivers and available software from your PC's support page.
11-16-2019 06:51 AM
You're very welcome.
If your PC has a DVD drive, you should be able to install W10 with the DVD you have.
In order to boot from a DVD, you have to go into the BIOS and change two settings.
See this link for the settings to change...
After you change the settings, have the W10 DVD in the drive, turn on or restart the PC.
Tap the ESC key immediately at the beginning of the HP welcome screen to get the menu of options.
Select the F9 boot options menu, and from that, select the Legacy DVD drive and press the Enter key.
The PC should boot from the W10 DVD.