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Ricas
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Stuck on auto repair

HP Recommended
Hp omen 880-101np
Microsoft Windows 10 (64-bit)

Hi so here is my problem, Every time i start my HP omen  i got stuck on the logo... I already run it the hp pc hardware diagnostics- system tests and everything passed :

 

IMG_20191115_085742.jpg

I already tried bios setup advice u guys gave here somewhere... And worst of that its when i try to do a system recovery it got stuck like this: 

1st image its the recovery starting:

IMG_20191115_090154.jpg

But then it got stuck like that:

IMG_20191115_090205.jpg

If i move the mouse the cursor shows up but doesnt show any options to recover as it should appears... I really need ur help... 

(Btw sry about my English but its not my main language so if u dont understand something say so) 

Cumps

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Paul_Tikkanen
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HP Recommended

Hi:

 

Your PC may be supported by the HP cloud recovery client utility.

 

If it is, you can make a bootable USB recovery drive to reinstall W10 and the drivers and software that came with your PC.

 

Here is a link for how to use that utility.   You will need to have access to another working Windows PC to create the recovery drive.

 

https://support.hp.com/us-en/document/c06162205

 

If for some reason your PC is not supported by this software, or it doesn't work, you can always clean install W10 by making a bootable USB installation flash drive using the Media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-880-100-desktop-pc-series/18695893

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Ricas
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Hi, thanks for ur help.

 

Tell me something if i have a cd with Windows 10 64bits its an option ? Or i really have to do the usb ? 

I have this one:

IMG_20191116_045310.jpg

There is some way for me to run this cd ? 

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Paul_Tikkanen
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You're very welcome.

 

If your PC has a DVD drive, you should be able to install W10 with the DVD you have.

 

In order to boot from a DVD, you have to go into the BIOS and change two settings.

 

See this link for the settings to change...

 

https://support.hp.com/us-en/document/c03659945

 

After you change the settings, have the W10 DVD in the drive, turn on or restart the PC.

 

Tap the ESC key immediately at the beginning of the HP welcome screen to get the menu of options.

 

Select the F9 boot options menu, and from that, select the Legacy DVD drive and press the Enter key.

 

The PC should boot from the W10 DVD.

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Hibb1
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Bear in mind that the OEM WIndows DVD will NOT install any of the pre-loaded HP Software or Drivers.

If you want it restored to an 'out of box' state, then you'll need to do the USB as Paul stated above.

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