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‎12-16-2019 09:08 AM

HP Recommended
Product: HP
Operating System: Microsoft Windows 7 (64-bit)

I erroneously stopped the system from removing erroneous updated files and now  I have blue screen.  Since my pc is old, I don’t have a recovery disk.  Is there something else I can do to fix this problem 

1 REPLY 1

‎12-16-2019 10:21 AM

HP Recommended

Heidc 11-11-19.png

 

Try Computer Surgeons they may have one for sale.

 

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205

 

 

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