The screen jumps and turns off and on

[Gaya111222]

The screen jumps and turns off and on. When I switch from window to window it doesn't work properly, when I scroll down the mouse it is stuck and jumps and every transition that should be smooth is difficult for it. What to do ?

[Treeko]

Hi @Gaya111222 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issues.

Kindly refer to the steps on this link to update BIOS and let me know if that fixes the issue.

Please update the drivers using HP Support Assistant. Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[Gaya111222]

hey,

The link you give me doesn't working. 

Is there a diffrenet way?

thank you

[Treeko]

Hi @Gaya111222 

Sorry for the trouble, 

Please try the following link,
https://support.hp.com/in-en/document/ish_4129273-2331498-16

and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support