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‎07-13-2020 10:18 PM

HP Recommended
Product: HP ENVY Phoenix 810-160 Desktop PC
Operating System: Microsoft Windows 10 (64-bit)

I keep getting smart hard disc errors on startup i have run diagnostics here is what it says

Failed test: Hard Drive 2

Disk Name: SanDisk SDSA6DM-016G-1006.

Im not very computer savvy so i dont know if its my main hardrive or a component ifanybody can help i know you cant fix the problem i would just like to know what the problem is and how much it would cost to fix it another thing my pc is turning itself on and off very slow mouse is double clicking scrolling is delayed i just dont no what is going on with this pc.

 

3 REPLIES 3

‎07-14-2020 08:08 AM

HP Recommended

Hi:

 

Below is the link to the product specs page for your PC.

 

https://support.hp.com/us-en/document/c04072036

 

Under the hard drive section, it appears that there is a 16 GB mSATA Disk Caching solid state drive.

 

That is the component that has failed.

 

What that does is accelerate the hard drive for better performance.

 

That part costs around $25 to replace not counting labor.

 

https://www.cpumedics.com/sandisk-sdsa6mm-016g-1006-16gb-6gb-s-m-2-sata-ngff-2242-42mm-solid-state-s...

 

Since I am not a PC repair tech by trade or training, I would not be able to help you with the other issues it has.

 

Could all be related to that failed component.

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‎07-15-2020 03:57 AM

HP Recommended

Thanks for the help im going to order the part and have someone put it on.

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‎07-15-2020 06:53 AM

HP Recommended

You're very welcome.

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