There is a conflict between the latest Windows 10 update and the Accelerometer software

[ArtOgold]

Cant install AccelorometerST.exe - VCruntime140.dll not found

[Paul_Tikkanen · Accepted solution]

Hi:

Open the Windows Control Panel, select Programs and Features, right click the entry for the HP 3D DriveGuard, and select Uninstall.

When this has completed, restart the notebook.

When you are at the Windows desktop, download and install the version of HP 3D DriveGuard on the following link, and restart the PC.

http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78033.exe

[ArtOgold]

Thank you FIXED!!

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@Paul_Tikkanen wrote:

Hi:

Open the Windows Control Panel, select Programs and Features, right click the entry for the HP 3D DriveGuard, and select Uninstall.

When this has completed, restart the notebook.

When you are at the Windows desktop, download and install the version of HP 3D DriveGuard on the following link, and restart the PC.

http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78033.exe

---

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@Paul_Tikkanen wrote:

Hi:

Open the Windows Control Panel, select Programs and Features, right click the entry for the HP 3D DriveGuard, and select Uninstall.

When this has completed, restart the notebook.

When you are at the Windows desktop, download and install the version of HP 3D DriveGuard on the following link, and restart the PC.

http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78033.exe

---

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@Paul_Tikkanen wrote:

Hi:

Open the Windows Control Panel, select Programs and Features, right click the entry for the HP 3D DriveGuard, and select Uninstall.

When this has completed, restart the notebook.

When you are at the Windows desktop, download and install the version of HP 3D DriveGuard on the following link, and restart the PC.

http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78033.exe

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Thank you... FIXED!

I took the actions that you advised to delete the old program.  Then I downloaded and ran this new .exe program and it installed a new version of HP £D DRive Guard which does not cause any conflict with the Win10 operating system.  Thank you.  Perhaps you should have alerted HP users through their Support portals on their PCs.

[Anonymous]

Probably why only 18% of Windows 10 PC's have received the Creator update. Its the little things that need to be worked out on PC's. Such as these conflicts with drivers. I advise anyone not to manually update to the Creator update unless Windows update gives you that update.

[Paul_Tikkanen]

You're very welcome, @ArtOgold .

Like you, I do not work for or represent HP, so I have no way of doing what you suggested.