Totally ripped off by HP, since I bought it (new) it fails with blue screen and HP does not solve it

[Claudia2024]

I bought my PC on September 4, 2022 and received it on September 8. In the first week the bluetooth and audio system started to fail and the PC system would reboot, I reported it to the seller, they told me it was not their responsibility, I should **bleep**. I called and was told it was update issues. After a month, it started to shut down with blue screen. I called back and was told I had to record it to report, otherwise it was not proceeding. I reported it again in December 2022. Between January and March 2023, it started turning off with blue screen. I reported it so many times and with phone and video checks, that the HP technician told me it was a problem with the motherboard of the PC, that my PC should go to technical review (inside) because it was not a system problem only. They took it to the end of March for repair, but they did nothing more than reboot it, the same thing I had done with the HP technicians over the phone (case [Personal Information Removed]). They returned it after 3 weeks and said everything was fine. They did not check it internally, two weeks later it failed again and it has continued like that until September 2023, it died definitively, I called again and they told me it was out of warranty, I stated my case, they took it to them for revision, they returned it in October and it failed again, they reboot it again and said the problem had been the keyboard and not the PC (?!), the problems continued this week 'till now. I tried to buy an extended warranty in october 4th (when it returned to me) and they said I couldn't because my warranty expired in August 2023 even though I bought it in September 2022. Now my machine keeps failing, HP warranty web doesn't work and I feel totally ripped off by HP.

[Irfan_06]

Hi @Claudia2024,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your PC.

Please follow the steps below to perform an extensive system test.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Please click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

 Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Claudia2024]

Hi Irwin, I appreciate your advice. However, I have carried out these types of extensive tests on multiple occasions with the HP team on the phone since March, April, etc., even today when the machine no longer turns on and I am writing to you from my cell phone because I cannot work with my pc. For this reason, the same HP technician indicated in March that it had a damaged motherboard. The results indicate that there is no hard drive connected, I even have videos from today. Thank you for your interest in helping me, but I bought my machine new and they gave it to me with a factory error. And they don't give me an effective solution.

[Irfan_06]

Hi @Claudia2024,

As there is an issue with the PC hardware and it needs repair.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support