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HP Recommended
HP ENVY Recline 27-k150 TouchSmart All-in-One Desktop PC (ENERGY STAR)
Microsoft Windows 10 (64-bit)

I upgraded from Windows 7 -64bit to Windows 10 - 64bit and now my audio is not working and I also don't see how to use doble screens. Please help me. Thank you

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

You need this audio driver for W10:

 

Tempo High-Definition Audio Driver (Original IDT)

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

 

Restart the PC after installing the driver.

 

Graphics:

 

See if the Windows 8.1 graphics driver also works on Windows 10:

 

NVIDIA Graphics Driver

 

https://ftp.hp.com/pub/softpaq/sp64501-65000/sp64947.exe 

 

You may have to manually update the driver from the Microsoft Basic Display Adapter device (click on the Display Adapters device manager category) if the auto install method doesn't work.

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

You need this audio driver for W10:

 

Tempo High-Definition Audio Driver (Original IDT)

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

 

Restart the PC after installing the driver.

 

Graphics:

 

See if the Windows 8.1 graphics driver also works on Windows 10:

 

NVIDIA Graphics Driver

 

https://ftp.hp.com/pub/softpaq/sp64501-65000/sp64947.exe 

 

You may have to manually update the driver from the Microsoft Basic Display Adapter device (click on the Display Adapters device manager category) if the auto install method doesn't work.

HP Recommended

Thank you so much for the information my audio came back. now this for driver  

NVIDIA Graphics Driver   https://ftp.hp.com/pub/softpaq/sp64501-65000/sp64947.exe   it did not work. Is this driver to help me with the double screen?  Thank you 

 

HP Recommended

You're very welcome.

 

Yes, the Nvidia graphics driver is what I was hoping would fix the graphics adapter problem.

 

OK, see if this works...the manual install.

 

Go to the device manager.

 

Click to expand the Display Adapters device manager category.

 

If the graphics driver is not installed, there will be a Microsoft Basic Display Adapter device listed there instead of the Nvidia  GeForce 730A graphics adapter that should be there.

 

Try the easier method to manually install the driver.

 

Click on the Microsoft Basic Display Adapter device in the device manager.

 

Click on the driver tab.  Click on Update Driver.

 

Select the 'Browse my computer for drivers' option, and browse to the driver folder that was created when you ran the graphics driver file:

 

That folder will be located in C:\SWSetup\sp64947.

 

Make sure that the Include Subfolders box is checked and hopefully the driver will install.

 

If that doesn't work, I will give you the more in-depth method to manually install the driver.

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