USB Port Connection

[patiltushar]

Dear Sir,

          My left side two usb ports suddenly stopped working. My product is under warranty. For that i need a service. 

[Raj1788 · Accepted solution]

@patiltushar

Thank you for joining the HP Community

Run a component test on USB from UEFI menu opens.

Follow the below instructions to run the test.

1. Turn on the computer.

2. Immediately press the f2 key repeatedly, about once every second, until the UEFI menu opens.

When the UEFI menu opens, select the diagnostic test you want to run, and then follow the on-screen instructions.

Refer to this document: https://support.hp.com/rs-en/product/hp-15-bw000-laptop-pc/15551418/model/18575982/document/c0332763... for Troubleshooting USB Connections.

Keep me posted with the test results and how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[patiltushar]

Thank you so much for your support. Problem has solved. 

Thank you.....

[Raj1788]

@patiltushar

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

Take care now and do have a great week ahead.

:)Cheers:)