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USB ports not working so my keyboard and mouse won’t work

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Microsoft Windows 10 (64-bit)

My computer turns on and boots fine. But my keyboard and my mouse do not work. I’ve tried everything and I can’t get them to work and any port. Please help

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Welcome to the forum.

I am not a HP employee.


If you have display but all USB ports do not work suggests you have a hardware problem. Most motherboards have two different USB controllers.


This problem could be related to the motherboard or the peripheral devices. Have you tried a different keyboard and mouse?



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