cancel
Showing results for 
Search instead for 
Did you mean: 
Dawnzee
New member
1 0 0 0
Message 1 of 2
136
Flag Post

USB ports not working so my keyboard and mouse won’t work

HP Recommended
Hp all in one
Microsoft Windows 10 (64-bit)

My computer turns on and boots fine. But my keyboard and my mouse do not work. I’ve tried everything and I can’t get them to work and any port. Please help

1 REPLY 1
Grzwacz
Level 12
Level 12
6,774 6,758 638 1,527
Message 2 of 2
Flag Post
HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

If you have display but all USB ports do not work suggests you have a hardware problem. Most motherboards have two different USB controllers.

 

This problem could be related to the motherboard or the peripheral devices. Have you tried a different keyboard and mouse?

 

Regards

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation