USB porty for HP Pavilion 550-215ur disabled

[xandy1]

     Hello , friends! I have a serious problem with logging on to Windows 10 * 64 Home version 1709 . I can not log in to the computer due to the fact that installed a new USB keyboard. She did not want to work. Have long tried to understand why ... In Device Manager there was a problem with the drivers for the USB keyboard and mouse. Flashed yellow warning triangles (in device Manager). I tried to update the keyboard driver-did not work. Then I decided to disable USB 3.0 port, then more enable and ....... At this point I have everything and stopped working at all: Smileyfrustrated :. NOT POSSIBLE TO LOAD WINDOWS !!! USB PORTS for mouse and keyboard disabled. (((Other download options system I do not see .WHAT TO DO ??? Please help: Smileysad:

[Riddle_Decipher · Accepted solution]

@xandy1

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

As I understand the USB port for HP Pavilion 550-215ur isn't working,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you attempt to reinstall the USB Root hubs?

Are none of the USB ports working?

While you respond to that, here's what you need to do:

Perform the following steps, as applicable, to troubleshoot USB devices that are not working correctly:

1. Power: If the USB device operates on battery power, make sure the batteries are correctly seated and are functional. If the USB device operates on external power, make sure all the power connections are secure and the power cord is connected to a power source.

2. Test the USB connection: Sometimes, simply disconnecting and reconnecting the USB device to the computer can solve the problem:

   1. Disconnect all USB devices from the computer except a USB mouse and keyboard (if in use). This includes hubs, thumb drives, printers, and cameras.

   2. With all USB devices disconnected, do one of the following:

      • If you have a desktop computer, connect the device that is not working correctly to one of the USB ports on the back of the computer (the ports attached directly to the motherboard).

      • If you have a notebook computer, connect the device that is not working correctly to a USB port on the notebook. Do not use a USB port replicator (such as a docking station or USB hub).

   What happens when the device is connected?

   • The device works correctly: The problem is most likely related to power or poor overall system performance.

        NOTE:

     To prevent the USB device from failing in the future: Do not connect too many devices to the computer; wait 5 seconds after connecting a device before using it; use powered hubs to connect other devices; and do not attach USB devices when the system is busy (running slower than normal).

   • The device does not work: Leave the device connected and continue to the next step.

3. Installing USB manufacturer software: Some USB devices require manufacturer software be installed before the USB device will work.

   1. If the USB device came with software, and it was not previously installed, install the software now, following the manufacturer instructions.

   2. After installing manufacturer software, reconnect the USB device that was having problems.

   The device should now work correctly. If problems persist, continue to the next step.

4. Microsoft easy fix solutions: Microsoft provides a web-based automatic diagnostic and repair application. Go to the How to use Microsoft easy fix solutions webpage (in English) and select the troubleshooter that most closely matches your issue. Then follow the on-screen instructions. If the device still does not work, go to the next step.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(By the end of this article all the issues should be resolved)

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[xandy1]

Thank you ! I solved my problem by disabling the battery-pill . After that, everything went like clockwork .)))

[MKazi]

@xandy1

Hi,

as @Riddle_Decipher is out of the office today, I'm replying to you. 

You're most welcome and I'm glad that the issue is fixed.

It is an honor to share this platform with you.

Cheers! 🙂