cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Dactylos
New member
1 0 0 0
Message 1 of 2
147
Flag Post

Unable to boot. “BAD SYSTEM CONFIG INFO”

HP Recommended
Envy Recline 27-k150
Microsoft Windows 10 (64-bit)

My Envy 27 won’t start.  The error message says BAD SYSTEM CONFIG INFO; auto repair doesn’t work, nor do various auto repair options. Help!

1 REPLY 1
Grzwacz
Level 12
Level 12
7,153 5,668 679 1,460
Message 2 of 2
Flag Post
HP Recommended

Hi,

 

Sounds like Windows registry corruption.

 

Try Safe mode (Link). Note, Windows may not boot to safe mode if the registry is really corrupted. Refer to this (Link) on using safe mode. Try running the following commands in safe mode in addition to trying a system restore point:

 

DISM.exe /Online /Cleanup-image /Restorehealth

 

sfc /scannow

 

Follow steps at this site (Link) which requires using a system restore point if you cannot enter safe mode.

 

You may have to reset the PC if you cannot recover using the second link. So, you may have to remove the HDD, connect to a different PC using internal SATA connections or an external SATA to USB adapter to back up data before resetting the PC.

 

Regards

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation