• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-01-2017 09:50 PM

HP Recommended
Product: LN055 AV#142
Operating System: Microsoft Windows 7 (64-bit)

Unable to get download pictures from phone. When I plug the phone into the computer, it says "charging only". What can I do to have this issue corrected.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-01-2017 11:32 PM - edited ‎05-01-2017 11:34 PM

HP Recommended

 

  1. Swipe down at top of screen to open the LG Notification bar.
  2. Tap on the USB Connection type section.
  3. Now, tap the option that says Media Sync MTP.
  4. Go to your computer and open the Windows Explorer.
  5. Find the removable drive that has been assigned to your LG .
  6. Create a folder on your computer and then browse your phone for the files that you wish to move.
  7. After you’re done transferring the files you simply press the ‘Safely Stop / Remove the USB Phone’ option in Windows.
  8. Now, go to LG  Notifications bar.
  9. Press again USB Connected > Charge Phone and disconnect it from your PC.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎05-01-2017 11:32 PM - edited ‎05-01-2017 11:34 PM

HP Recommended

 

  1. Swipe down at top of screen to open the LG Notification bar.
  2. Tap on the USB Connection type section.
  3. Now, tap the option that says Media Sync MTP.
  4. Go to your computer and open the Windows Explorer.
  5. Find the removable drive that has been assigned to your LG .
  6. Create a folder on your computer and then browse your phone for the files that you wish to move.
  7. After you’re done transferring the files you simply press the ‘Safely Stop / Remove the USB Phone’ option in Windows.
  8. Now, go to LG  Notifications bar.
  9. Press again USB Connected > Charge Phone and disconnect it from your PC.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎05-07-2017 09:20 PM

HP Recommended

Thank you so much. This has been driving me crazy for months. Couldn't have done it without you. Thanks, again.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.