• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-18-2020 09:11 PM

HP Recommended
Product: HP ENVY 23-d116a TouchSmart All-in-One Desktop PC
Operating System: Microsoft Windows 7 (64-bit)

Hi guys,

 

My wife has an older HP all in one desktop computer.  

 

We're trying to get it up and running so we can pass it along to my sister.

 

However, we can't log in.  At all. 

We had setup a new account and password for my sister, but that has disappeared and the only logins available are quite old, and we don't have passwords for them.

We don't need to access any information on either of those accounts (everything has been deleted anyway) but we do need to login to actually use the computer?

Any suggestions?

Can't access the HP support at the moment, but happy to call or talk directly to someone if that is an option.

 

thanks,

 

Daniel

1 REPLY 1

‎04-19-2020 11:29 AM

HP Recommended

@Daniel124 

Sorry but we have no way to talk with anyone as we are not HP Tech Support.

 

Also, we have no way to assist with resetting passwords.

 

For Admin and Windows password resets, you have to contact your regional HP Customer Support location directly for assistance.
Goto this page https://support.hp.com/us-en/contact-hp



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.