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I don't know if this is the right community. but hello anyway. Someone is accessing my photos files. They are. manipulating my photos They are also deleting some of my photos. They are deleting my files, putting locks on them. I believe I know who this person is. Can anyone suggest? something I can do to really know for sure that it is the person I think it is, but I'm really sure it is this person. It's not just my photos and files, it's also my family's What are my options to get my original? files back that was manipulated and. my photos.

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Hi @MIZZIMBA,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

  • May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

Could you please elaborate in detail, May I know if your computer got hacked? 
 

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.


A_Gayathri
HP Support Community Administrator.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.