cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 1
Message 1 of 4
553
Flag Post
HP Recommended

Update Thinpro 7.1 to sp 3.4 fail

HP t530 Thin Client
Linux

Hello! I try update OS ThinPro 7.1 with  SP 3.4 from HPDM. Task failed with error "ErrorCode: 14004022, Error Detail: Command line error.". In log I see:

2019-09-11 18:05:39 The following packages have unmet dependencies:
2019-09-11 18:05:39 hptc-sp-securityupdate-2019-004-rollup-1.0-thinpro-7.0 : Depends: applespi-4.15.7-hp:amd64 (>= 1.0+git20180314) but it is not installable
2019-09-11 18:05:39 Depends: hptc-bios-cfg-4.15.7-hp:amd64 (>= 4.1) but it is not installable
2019-09-11 18:05:39 Depends: hptc-rgs-usb-4.15.7-hp:amd64 (>= 4.15.7-hp) but it is not installable
2019-09-11 18:05:39 Depends: hptc-touchscreen-4.15.7-hp:amd64 (>= 1.10) but it is not installable
2019-09-11 18:05:39 Depends: iwlwifi-ucode-4.15.7-hp (>= 7) but it is not installable

As I understand SP 3.4 for thinpro 7.1 have some prerequirements for succesful install. Where can i download this packages? How can I install them?

3 REPLIES 3
Highlighted
Level 4
Level 4
64 63 6 19
Message 2 of 4
510
Flag Post
HP Recommended

Update Thinpro 7.1 to sp 3.4 fail

Hi Nuinu,

the log "hptc-sp-securityupdate-2019-004-rollup-1.0-thinpro-7.0" suggests this is not a package for ThinPro 7.1.  Please be informed that ThinPro 7.0 and 7.1 don't share packages.  Please make sure to apply the correct package for your thin client OS.

I am an HPI Employee.
My opinions are my own and do not express those of HPI.
**Light the thumb up if you like my post**
Highlighted
New member
2 1 0 1
Message 3 of 4
493
Flag Post
HP Recommended

Update Thinpro 7.1 to sp 3.4 fail

Hi DM-AJ,

 

Thanks for reply. Problem was solved after reimage thinclient. Looks like servicepack 3.4 can not be installed after attempt to install "hptc-sp-securityupdate-2019-004-rollup-1.0-thinpro-7.0" on thinpro 7.1.

Highlighted
New member
4 3 0 1
Message 4 of 4
314
Flag Post
HP Recommended

Update Thinpro 7.1 to sp 3.4 fail

Hi,

 

I had this same problem with ThinPro 7.1 and SP5.3.

I updated the agent on a T520 and installed ThinPro 7.1, without updating the agent ThinPro 7.1 failed. Next I updated the agent again, because a lot of tasks fail when the agent is not updated, and tried to install SP5.3 which failed every time.

Then I did a factory reset and immediately after that I installed SP5.3. SP5.3 was successful installed. When I took a closer look why it was working this time, I found out that the Agent was a version lower. The factory reset downgraded the agent.

So I have tested this a few more times and our task sequence looks like this:

- Update agent.

- Install new 7.1 image (in our case T7X71018)

- Install SP 5.3

- Update agent.

Followed by more of the tasks.

This is working perfectly for us.

Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation