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05-22-2019 11:39 PM
Purchased my Ryzen 7 desktop refurbished early last year and I cloned a Sandisk 512 SSD in it. The desktop worked fine for the first 6 months and then started failing to update Win10. No matter which new update comes out it always gets to 45% and then fails installing and reverts to the previous (1703). The current failure says the following: Feature update to Windows 10, version 1803 x64 2019-05C - Error 0x80070002.
I have tried the web's suggested manual install methods as well as using Windows update but both fail. I have tried unplugging all USB devices, etc. The only thing I can think of is either an issue with the Sandisk or the factory installed video card (RX550). Looking for some advice.
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05-23-2019 07:55 AM
Allow me to welcome you to the HP Support Community!
I don't know what you've specifically tried but this article has some approaches you can consider:
If those don't work, then you should consider using this tool to download and create Win10 install media: Windows 10 download
Once you have that, insert it into your PC (do NOT boot from it!!) find the folder containing the files, right-click on setup.exe and run it. That will perform something known as a Repair-Install, which will Upgrade your Win10 but keep your data, settings, and apps.
***Please mark Accept As Solution if my post solved your problem***
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