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JMC007
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Updating to windows 10 2004

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HP Envy All in One - SKU C3S67EA
Microsoft Windows 10 (64-bit)

Following upgrade to Windows 10 2004, I lose all my sound and receive the notification 'no audio device is installed'.  Tried updating drivers, however makes no difference.  Any ideas?

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Paul_Tikkanen
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Hi:

 

The only suggestion I can offer, would be to see if installing this W10 IDT audio driver from a newer model AIO PC gets the sound to work again.  Restart the PC after installing the driver.

 

VERSION: 6.10.6504.0     July 03, 2015

 

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

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WAWood
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@JMC007 

If the solution provided by @Paul_Tikkanen does not work, you're likely to be stuck with no audio for a while.

 

That is a KNOW issue with the v20.04 update -- as shown in this MS thread:  https://docs.microsoft.com/en-us/windows/release-information/status-windows-10-2004

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

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