Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 3
Flag Post

Updating to windows 10 2004

HP Recommended
HP Envy All in One - SKU C3S67EA
Microsoft Windows 10 (64-bit)

Following upgrade to Windows 10 2004, I lose all my sound and receive the notification 'no audio device is installed'.  Tried updating drivers, however makes no difference.  Any ideas?

Level 21
Level 21
132,210 122,387 20,117 30,849
Message 2 of 3
Flag Post
HP Recommended



The only suggestion I can offer, would be to see if installing this W10 IDT audio driver from a newer model AIO PC gets the sound to work again.  Restart the PC after installing the driver.


VERSION: 6.10.6504.0     July 03, 2015

0 Kudos
Level 16
Level 16
32,646 32,546 2,958 7,270
Message 3 of 3
Flag Post
HP Recommended


If the solution provided by @Paul_Tikkanen does not work, you're likely to be stuck with no audio for a while.


That is a KNOW issue with the v20.04 update -- as shown in this MS thread:

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation