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Posts: 11
Member Since: ‎02-08-2014
Message 1 of 12 (857 Views)

Upgrade BIOS for HP ENVY Phoenix 860-017ng. Now with OMEN logo

Product Name: HP ENVY Phoenix 860-017ng
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I have upgraded system BIOS for HP ENVY Phoenix 860-017ng to "HP Consumer Desktop PC BIOS Update (ROM Family SSID 2B4B)" - A0.27 Rev.A. (SP77323)

 

Now I have the red OMEN logo instead of the HP logo

 

even though I found this documentation where it says "FIXES: Fixes issue where the OMEN logo replaces the HP logo after updating the BIOS."

 

= = = = = = = = = = = = =

Software and drivers:

http://support.hp.com/us-en/drivers/selfservice/hp-envy-phoenix-860-000-desktop-pc-series/8499708/mo...

= = = = = = = = = = = = =

HP Consumer Desktop PC BIOS Update (ROM Family SSID 2B4B)

ftp://ftp.hp.com/pub/softpaq/sp77001-77500/sp77323.html

= = = = = = = = = = = = =

HP ENVY Phoenix 860-017ng:

http://support.hp.com/us-en/document/c04834405

http://h20565.www2.hp.com/hpsc/doc/public/display?docLocale=en_US&docId=emr_na-c04834405

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Retired
Posts: 7,771
Member Since: ‎09-10-2014
Message 2 of 12 (822 Views)

Re: Upgrade BIOS for HP ENVY Phoenix 860-017ng. Now with OMEN logo

Hi there @Cbonde,

 

Welcome back to the HP Support Forums!  I understand that you performed a recent BIOS update and the file replaced the startup splash screen to the Omen logo.  I am happy to give you a hand with this.

 

For now I would suggest that you try to revert to your prior BIOS HP Desktop PCs - Recovering the BIOS. Either the website still had a link to previous BIOS update, or the file has an issue.  If the BIOS recovery works for you, then just hold off on a BIOS update for now, unless the splash screen does not bother you.

 

Please let me know whether that works for you, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.

Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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Provost
Posts: 18,108
Member Since: ‎11-21-2008
Message 3 of 12 (800 Views)

Re: Upgrade BIOS for HP ENVY Phoenix 860-017ng. Now with OMEN logo

[ Edited ]

@Cbonde  Here is a request that I have had from one of the Techs for HP:

 

"Can you ask the customer and have them validate the installed BIOS is A0.27? 
 
Take a photo of the BIOS System Info Page and the Omen logo
 
OR
 
Boot the PC and screen shot MSInfo32 with a photo of the Omen logo 
 
Have the user re-run the BIOS update if there are any doubts.  We need confirmation that the BIOS is on A0.27 and it still has an Omen logo. 
 
IMPORTANT NOTE:  Ensure the user checks/sets BIOS defaults, Secure Boot is Enabled and Legacy Mode is NOT enabled (these are the PC defaults).  Failure to do this has caused some BIOS update failures."

 

I would appreciate it if you would provide the information that he has requested.  He will help you correct the problem.  

 

Also, do not install any BIOS update using HP Support Assistant until further notice. 
 
Download the BIOS update to the Desktop, right click it, Run as Admin and install it. 

-----------------------------------------
Signature:

HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

HP Omen X; i7-6700K; 16 GB DDR4 2133; GTX 1070; 256 GB SSD M.2; Win 10 Home

HP Photosmart 7520 AIO


++++++++++++++++++
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___________________________
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Tutor
Posts: 11
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Message 4 of 12 (621 Views)

Re: Upgrade BIOS for HP ENVY Phoenix 860-017ng. Now with OMEN logo

[ Edited ]

@old_geekster


Hi I just now noticed your reply from October about my Bios issue.

 

The issue is still present. Still have the Omen logo.

 

Since October I have upgraded system BIOS for HP ENVY Phoenix 860-017ng to "HP Consumer Desktop PC BIOS Update (ROM Family SSID 2B4B)" - A0.38 Rev.A. (SP77850) ftp://ftp.hp.com/pub/softpaq/sp77501-78000/sp77850.html.

 

Reason I´m now in the HP Forums again is that HP Support Assistant recent days have prompted me for 3 updates:

 

HP Consumer Desktop PC Bios Update (ROM Family SSID 828A) - F.22Ap1 - SP78868
HP Consumer Desktop PC Bios Update (ROM Family SSID 82F1) - F.04Ap1 - SP78804
HP Consumer Desktop PC Bios Update (ROM Family SSID 830C) - F.02Ap1 - SP78805

 

That doesn´t look right to me, since my HP ENVY Phoenix 860-017ng is SSID 2B4B.

 

So, on top of the cosmetic OMEN logo that I still have, I am now getting what appears to be wrong BIOS updates.

 

I have enclosed screenshots as requested from Tech in October.

 

NOTE - Systeminformation from BIOS:
Hersteller: Hewlett-Packard
Productname: 860-017ng
SKU-Nummer: P3H44EA#ABD
Seriennummer: XXXXXXXXXXX
Erstes Einschaltdatum: 10/22/2015
Systemplatinen-ID: 2B4B
CT-Nummer:
BIOS-Revision: THI vA0.38
BIOS-Datum: 09/29/2016
Prozessor: i7-6700k
Prozessorgeschwindigkeit: 4000 MHz
Speichergrösse: 32768 MB DDR4 / 2133 MHzHP Bios Update 1 - HP Forum.jpg

HP Bios Update 2 - HP Forum.jpg

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Posts: 18,108
Member Since: ‎11-21-2008
Message 5 of 12 (566 Views)

Re: Upgrade BIOS for HP ENVY Phoenix 860-017ng. Now with OMEN logo

@Malygris1

 

I would appreciate it if you would help @Cbonde.  I am unable to spend time on the Forums at this poing because of injuries that I sustained after a fall on ice.

 

Thank you!

-----------------------------------------
Signature:

HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

HP Omen X; i7-6700K; 16 GB DDR4 2133; GTX 1070; 256 GB SSD M.2; Win 10 Home

HP Photosmart 7520 AIO


++++++++++++++++++
**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

___________________________
I am not an HP employee.
HP Support Agent
Posts: 8,487
Member Since: ‎07-26-2016
Message 6 of 12 (495 Views)

Re: Upgrade BIOS for HP ENVY Phoenix 860-017ng. Now with OMEN logo

Hi @Cbonde,

 

Welcome to HP Forums, 

this is a great place to get support, find answers and tips,

 

Thank you for posting your query, I'll be more than glad to help you out Smiley Happy

 

As I understand the computer has a red logo instead of HP logo on your HP Envy desktop after the recent update, 

Don't worry I'll help you out, however, I need a few more details to provide you with an accurate solution:

 

Do you know if this was a BIOS or a windows update?

When was the last time it worked (Date)?

Have you made any software or hardware changes on the PC?

 

In the meantime, please attempt the below steps:

 

Start with a hard reset to release any excessive static on the PC:

 

* If Windows is open, click Start and then Shutdown.

* If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

* With the power off, disconnect the power cord from the back of the computer.

* With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

* Reconnect the power cord and turn on the power.

 

Attempt to reset or recover the existing BIOS (if the recent update was interrupted): Click here

 

Step 1: Verify the current BIOS version installed and the correct ROM Family SSID for your PC

Step 2: Find the BIOS updates

Step 3: Download and install the BIOS update

 

For more details: Click here

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

 

And I Hope you have a good day, Ahead.

 

Regards,

Jeet_Singh
I am an HP Employee

Tutor
Posts: 11
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Message 7 of 12 (489 Views)

Re: Upgrade BIOS for HP ENVY Phoenix 860-017ng. Now with OMEN logo

[ Edited ]

Hi @Jeet_singh,

Thank you for your attention:

 

"Do you know if this was a BIOS or a windows update?" -> Bios update prompted from HP Support Assistant.

 

"When was the last time it worked (Date)?" -> I think I had the normal HP logo until 4th October when I installed A0.38 Rev A Pass 1 via HP Support Assistant. Also the date when I wrote the original post here in the forum.

 

"Have you made any software or hardware changes on the PC?" -> No

 

Please look at the enclosed screenshots in Message 4 in this thread.

 

Summarized - 2 problems:

1) Cosmetic: OMEN logo on startup instead of normal HP logo, since October

 

2) Worse problem. HP Support Assistant now prompts me for 3 BIOS updates for wrong SSIDs. My computer has 2B4B, not 828A, 82F1, 830C.

HP Support Agent
Posts: 8,487
Member Since: ‎07-26-2016
Message 8 of 12 (477 Views)

Re: Upgrade BIOS for HP ENVY Phoenix 860-017ng. Now with OMEN logo

 

Hi @Cbonde,

 

Thanks for the update,

I appreciate your time and efforts,

 

I understand you are having a couple of issues, In this scenario, I would suggest you first try to update the HP Support Assistant and then check for the updates. 

 

I hope this helps. Let me know how it goes for further assistance. I'll be more than happy to help.

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

Jeet_Singh
I am an HP Employee

Tutor
Posts: 11
Member Since: ‎02-08-2014
Message 9 of 12 (442 Views)

Re: Upgrade BIOS for HP ENVY Phoenix 860-017ng. Now with OMEN logo

No change.

 

I suggest you investigate in HP

 

1) Why my HP ENVY Phoenix 860-017ng (P3H44EA#ABD) still has the OMEN logo after installing this

 

"HP Consumer Desktop PC BIOS Update (ROM Family SSID 2B4B), VERSION: A0.27 REV: A PASS: 1"

ftp://ftp.hp.com/pub/softpaq/sp77001-77500/sp77323.html

 

when the description claims:

"FIXES: - Fixes issue where the OMEN logo replaces the HP logo after updating the BIOS."

 

"HP Consumer Desktop PC BIOS Update (ROM Family SSID 2B4B)" - A0.38 Rev.A. (SP77850)

ftp://ftp.hp.com/pub/softpaq/sp77501-78000/sp77850.html

 

2) Why HP Support Assistant  prompts my HP ENVY Phoenix 860-017ng (P3H44EA#ABD) for firmware updates for wrong SSIDs.

 

HP Consumer Desktop PC Bios Update (ROM Family SSID 828A) - F.22Ap1 - SP78868

ftp://15.240.0.63/pub/softpaq/sp78501-79000/sp78868.html


HP Consumer Desktop PC Bios Update (ROM Family SSID 82F1) - F.04Ap1 - SP78804

ftp://15.240.0.63/pub/softpaq/sp78501-79000/sp78804.html


HP Consumer Desktop PC Bios Update (ROM Family SSID 830C) - F.02Ap1 - SP78805

ftp://15.240.0.63/pub/softpaq/sp78501-79000/sp78805.html

 

All well-documented in screenshots in post #4.

 

I hope not to be stuck with wrong BIOS. Thanks.

HP Support Agent
Posts: 7,592
Member Since: ‎07-27-2016
Message 10 of 12 (425 Views)

Re: Upgrade BIOS for HP ENVY Phoenix 860-017ng. Now with OMEN logo

@Cbonde

 

Thank you for replying and sharing the information in detail. Smiley Happy

 

I'm replying to you on behalf of Jeet_singh as He is out of the office today. 

 

I have bee through the case and understand that post a BIOS update, your  HP ENVY Phoenix 860-017ng PC shows the Omen logo. I appreciate the steps you have performed and have certainly done a good job.

 

Meanwhile, I did some research and found that your PC has the same motherboard that is used in some of the HP OMEN computers. Below mentioned are the details of the motherboard in your PC:

  • Manufacturer: Pegatron
  • Chipset: Z170
  • Processor socket: LGA1151
  • Please click here to view the detailed specifications of the motherboard. 

This could a reason that the updated was released for OMEN and maybe your PC caught the update. 

 

Also, if you have already tried to recover/rollback the BIOS to the previous version and issue still persists then you may contact HP phone support to explore the service options for the PC.

 

Please feel free to let me know if you have any questions. All the best! Smiley Happy

MKazi
I am an HP Employee

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