• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-24-2018 11:54 AM

HP Recommended
Product: HP Pavilion 570-p059ur
Operating System: Microsoft Windows 10 (64-bit)

I have purchased a brand new desktop computer HP Pavilion 570 without OS and then installed the Win10. How can I install and use the HP Recovery Manager on this desktop?

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-24-2018 04:44 PM

HP Recommended

@OldAnt

The HP Recovery Manager requires the presence of the HP Recovery partition -- which is created at the factory when the PC is built.  Without this, the Recovery Manager will not be able to function; so even if you did download and install it, it would serve no useful purpose.



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎09-24-2018 12:07 PM - edited ‎09-24-2018 12:14 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

I don't think you can install HP's Recovery Manager as you did not purchase an HP OEM copy of W10.

 

Anyway, this is not a deal breaker. W10 installation media has bootable OS Backup and Recovery options. And I am sure you have no device errors in "Device Manager".

 

HP's Recovery Manager is not a "must have" in your situation.

 

Regards

Was this reply helpful? Yes No

‎09-24-2018 04:44 PM

HP Recommended

@OldAnt

The HP Recovery Manager requires the presence of the HP Recovery partition -- which is created at the factory when the PC is built.  Without this, the Recovery Manager will not be able to function; so even if you did download and install it, it would serve no useful purpose.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎09-25-2018 12:14 AM

HP Recommended

Thank you,  Grzwacz.

Was this reply helpful? Yes No

‎09-25-2018 05:24 AM

HP Recommended

Hi OldAnt,

 

You're very welcome.

 

Kudos for installing W10 clean on your new HP PC! I guess you had a product key.

 

HP charges less for W10 compared to purchasing a product key online. I have seen W10 for about $100.00 on Amazon or Newegg.

 

Regards

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.