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Want to know if HP will update the security for 4 desktops?

HP Recommended
OMEN #870-119
Microsoft Windows 10 (64-bit)

This morning I got an email fro HP Support and it's about HPSBHF03638 rev. 4 - Intel 2019.2 IPU BIOS Security Updates. All HP laptops and desktops will be updated except the four are not available. The four desktops are on the list and look below:

 

HP ENVY 750-xxx

OMEN by 870-xxx

HP Pavilion 560-pxxx

HP Pavilion Power 580-xxx

 

My question is that Will HP release the security updates for 4 desktops sometime later or will not update at all.

 

Thank you,

 

John

 

 

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HP Recommended

@jpmackay1 

 

We have no way to know what HP will do - "we" are not HP Technical Support nor do we have any direct insider knowledge of HP plans or services.  In other words, HP does not publicly share with us (non-HP people) what they are doing.

 

If any one of your systems are under warranty, try opening a case with HP and ask your question.  You might be able to get an indication of what is planned.  

 

My opinion:

It is less likely Updates will be supplied as the machine ages.  This said, security updates are likely the last to be abandoned on a given platform.  That means, if the system is supported at all (regular driver updates and the like), the chances are good that the computer in question might be generally eligible for security updates. 

 

Sometimes a security update is not applicable to particular hardware and / or the means to provide the update is not available (not enough support left for the product line, for example).

 

Reminder:  My opinion does NOT reflect HP policy, decision making, or actions.

 

HP Technical Support - HP Contact Information

 

Reminders

  • Use the serial number of the device to submit the case (do not post that information on the Community).

 

  • Chat is not available in every region.  In those areas where Chat is an option, Chat service hours are likely restricted.  In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)

 

  • HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

 

  • HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

 

  • If the HP Contact (phone) number is not immediately provided:  Contact information is displayed on your screen after you submit your case online.  

 

  • HP websites are the only ones allowed to use the HP copyright circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.

 

  

“Everywhere” Contact Information - HP Technical Support

 

Open website  HP World-Wide Support

 Select your region and follow the prompts

 

Option – Regions

 

USA / Canada

Submit information / case online: Contact HP Support – Assistance Portal

  1. Sign in or continue as a guest

 

UK

  1. For faster support, first submit information / case online HP Customer Support UK
  2. If still available > Contact by Phone: Contact HP UK – Phone Assist

 

Option - HP Support is on Facebook!

HP on Facebook

 

From HP:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

 

From HP > CAUTION

Recently, HP has seen an increased number of third-party support websites selling HP driver downloads or diagnostic tools. Many of these websites use the HP trademark symbol and claim to be official HP distributors.

 

If your product supports your operating system, HP offers your driver and software at no additional cost through the HP website.

 

Use caution when dealing with any website that asks you to pay for HP driver downloads or tools that claim to diagnose your HP products. These websites might not be affiliated with HP in any way.

 

Do not install BIOS updates from a motherboard manufacturer's website. Only install BIOS updates from HP. Installing BIOS updates from the motherboard manufacturer can prevent the computer from accepting an HP system recovery. This could result in a loss of data.

 

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

Kind Regards,
Dragon-Fur
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