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Shermo66
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Message 1 of 2
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Webcam won't engage or work

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pavilion all in one
Microsoft Windows 10 (64-bit)

My webcam will not engage for some reason or another

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Shermo66

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Did you make any changes to the settings of your PC prior to the issue?
  • When was the last time it worked fine?
  • Does Webcam is listed in Device Manager?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

While you respond to that, let's try these steps: 

  • Firstly, let's Restart your computer.

If the problem persists, continue using these steps.

  1. In Windows, search for and open Device Manager.
  2. If there is no Imaging devices category listed, select Action, then Scan for hardware changes.

Image: Scan for hardware changes

  • If Device Manager does not recognize the webcam after the scan, use Microsoft System Restore to go back to a time when the webcam was working properly.

If problems persist, the webcam might have become unplugged internally, and the computer might require service to correct the issue.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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