Went to log on it said i had to change my password via email, however all my files have gone

[leahflan]

i went to log onto my laptop and as i did the log in screen was different and said i needed to connect to wifi again so i did this and then it said that my password to log in was wrong and to change is using my email i used when setting up the laptop. I did this and it sent me a code to use so that i could change my password after i had logged in i went on my files and all my documents from my downloaded files had gone and i am unsure as to how to get them back. These documents are all my uni work so are important and need them back asap and was wondering if you could help me.

[Dragon-Fur]

@leahflan 

I am sorry this happened to you.

It does sound like trouble of some sort.

If you are actually located at the University, do ask your IT (computer) department for help.

What else?

We can help to the extent of providing information.

Your Data

Hopefully you were not trusting the computer to keep your data safe and have been making backups to other than the computer.  Cloud data, at least, should still be safe even if you did not make backups of the other data in your account.

Following is a compilation of "try / consider" suggestions.

Password Help on the Community

We can assist to the extent of providing basic information.

Community members are prohibited providing any information that can / will breach the computer's security.

NOTE:  Do not respond to anyone who sends you a message (or email) claiming they will help you if you would just give them your private information and a credit card (or any form of payment).

Start Here and work your way down the list of suggestions.

Finding your Product Name, Product Number, or Serial Number

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Microsoft Account Login

If you are using a Microsoft Account to log into the computer,

You might  be able to get help from Microsoft.

Reminder:  You can reset your Microsoft password using a different computer

Microsoft Account – Password Reset

When you can't sign in to your Microsoft account

Ask the Community:  Microsoft Community

September 2020

Microsoft Community - Incorrect Password after Windows 10 update – Page 2

Workaround / Solution – Remove trailing space from username

--------------------------------------------------------

What else?

A licensed Microsoft Technician can likely provide you access to the computer. 

Be prepared to show proof of ownership.

--------------------------------------------------------

What else?

Windows PIN Login issues?

Resolve  login issues with your login PIN through Windows / Microsoft.

 Reset your PIN when you’re signed out on Windows 10

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Fingerprint Sensor / Forced Reset

If the fingerprint sensor suddenly stops working on your computer

OR

If the computer is not issuing errors but still won’t let you log in,

Consider trying a Forced Reset (power reset).

Reminders

 A Forced Reset is NOT a “recovery” and does not remove your data – this reset merely forces the computer to load the Operating System from disk. 

Forced Reset does not harm a healthy system nor does it “fix” problems not related to a clean start.

HP Collection of “how-to” videos

HP Video Gallery

• Open Category Computing and Mobile Devices
• Search for “forced reset”

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

HP Options - Change / Reset Password - Windows

NOTE:

The last option in the document (Reset) can be used if other solutions fail.

Read the section carefully - you will need to have previously (already) created backups of your personal data to recover your personal files and folders.

HP PCs - Change or Reset the Computer Password (Windows 10)

OR

HP PCs - Resetting Your PC to Resolve Problems (Windows 8.x)

HP Collection of “how-to” videos

HP Video Gallery

• Search for “reset password”

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Chromebook - Google Account Login

If you are using a Chromebook / Google Account,

You might be able to get help from Google.

Read the document and then check in “Get more help”

Fix sign-in problems - Chromebook Help - Google Support

HP Collection of “how-to” videos

HP Video Gallery

• Search for “chromebook password”

Resetting Your Google Account Password - Chromebook and Chromebox

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Our Policy -- Password Help on the Community

According to the Community's Rules of Participation

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

Open website  HP World-Wide Support

 Select your region and follow the prompts

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Thread will be locked.

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .